We understand the importance of your satisfaction and aim to provide a smooth return and exchange experience. Please review our policy below:

Shipping Time

Due to the high-altitude environment and logistical challenges in Tibet, delivery typically takes 15–20 days. We appreciate your understanding as we work towards establishing warehouses worldwide to improve delivery speed.

Return Eligibility

You can request a return or exchange under the following conditions:

1. Product Issues: Damage during shipping, wrong items, or quality defects.
2. Change of Mind: If you simply don’t like the product, unused items can be returned.

Note: Used items cannot be returned.

Process

1. Contact us to receive the return address.
2. Ship the product back to our address.
3. Refunds will be processed upon receiving the returned item.

Shipping Costs for Returns

• Product Issues: We cover the return shipping fee.
• Change of Mind: The buyer is responsible for the return shipping fee.

Alternative Solutions

For minor issues you can accept (e.g., small defects), we offer a discount or coupon as compensation.

We apologize for any inconvenience caused and appreciate your understanding. For assistance, contact us at wendellyuo@outlook.com .

Thank you for supporting our Tibetan incense journey!